The Worry-Free Guarantee does not cover:

Credit Card Disputes: If you have instructed your credit card company to dispute your bicyclehero charge, you cannot submit a Worry-Free Guarantee claim.

Carrier Claims: When customers refuse their shipment; when orders are delivered to the wrong address due to customer error; when customers return orders at their own expense and the shipments are lost in transit.

Return Fees: Fees that customers incur when returning an item due to customer’s remorse/changed mind; fees incurred by customers in returning non-defective items when there is no order error.

Warranty Claims: Those beyond the return policy when a manufacturer’s warranty applies and has not expired; those when the manufacturer’s warranty has expired.

Shipping Errors: When orders are not shipped or when orders are short-shipped (don’t include all items on the packing slip), customers are eligible for order cancellation and/or full refund.