We have 2 different return office all over the world. You can return your item to the nearest place. All returns move to Headquater in South Korea and solved your issue. So if you return the item to different return place, it will take a few days more for moving to the Headquater. If you need to return your order, please send email to us (support@bicyclehero.com)
South Korea
Sewoong INT
536 Bakdalro Manangu
Anyangsi Gyeonggido 14004
USA
P&C Commerce
17806 S. Main Street
Carson CA 90745