Default solution folder, feel free to edit or delete it.

Why does BicycleHero take too long to update the tracking information?
If you choose the standard postage option, we need 7 ~ 9 work days to update the trackable number. Because all the orders are supposed to be moved by one bi...
Wed, 1 May, 2019 at 1:37 AM
Shop With Peace of Mind
You can shop Rakuten with confidence because we have your back. If you ever have an issue or need assistance, just contact us and we’ll help to get you a re...
Wed, 1 May, 2019 at 1:06 AM
Returning an item?
We have 4 different return office all over the world. You can return your item to the nearest place. All returns move to Headquater in South Korea and solve...
Wed, 1 May, 2019 at 1:13 AM
Worry-Free Guarantee Exclusions
The Worry-Free Guarantee does not cover: Credit Card Disputes: If you have instructed your credit card company to dispute your bicyclehero charge, you cann...
Wed, 1 May, 2019 at 1:16 AM