FAQ
Default solution folder, feel free to edit or delete it.
If you choose the standard postage option, we need 7 ~ 9 work days to update the trackable number. Because all the orders are supposed to be moved by one bi...
Wed, 1 May, 2019 at 1:37 AM
You can shop Rakuten with confidence because we have your back. If you ever have an issue or need assistance, just contact us and we’ll help to get you a re...
Wed, 1 May, 2019 at 1:06 AM
We have 4 different return office all over the world. You can return your item to the nearest place. All returns move to Headquater in South Korea and solve...
Wed, 1 May, 2019 at 1:13 AM
The Worry-Free Guarantee does not cover: Credit Card Disputes: If you have instructed your credit card company to dispute your bicyclehero charge, you cann...
Wed, 1 May, 2019 at 1:16 AM